|QUESTIONS: Departments |
|Q: What is a Department?|
|A: Your store is organized into departments and subdepartments for
navigation. Each store starts with one department (named Storefront)
and you can add as many departments under Storefront as you need. Each
department can have subdepartments below it. And any department can
have products to buy displayed on the page. |
|QUESTIONS: Brands |
|Q: What can I do with brands?|
A: When you use a Catalog Manager product database, use this page to:
- Add new brand names
- Modify an existing brand name
- Delete a brand name
You can select any existing brand name when you are adding new products to
the product catalog on a product page.
Brand names may also be created when importing products from a data file. When
importing products, any brand that does not already exist is automatically created.
|QUESTIONS: Products |
|Q: Do you have UpSell features?|
A: We have an "UpSell" feature using Catalog Manager. When adding a
product you have the option to add an UpSell product which will display on the
same page as the main product you are selling. These UpSell products could be
Currently only Advanced Template Scheme #10 supports this on it's template
design. If you are using another template you'll need to customize the product
template with the UpSell code. You can get this code from the User's Manual
tag list or you can get it from Template Scheme #10's product template.
|Q: How do I add products to my Catalog?|
A: If you subscribe to Catalog Manager, go to Catalog Manager >> Products
> Click on "Add Product".
This will take you to the product edit screen. Just enter all information that
applies to this prduct and click on Update. You have to press update before
entering information beyond the "Update" button.
Now that you've created this product you will need to assign this product to
display in a department. Scroll down ( on the same page ) to the "Assign
to Department" button. On the next page select which department this
product will appear.
NOTE: You do not have to assign a product to appear in a certain department
right away. You can skip the previous step. You can go to the department edit
screen ( Catalog Manager >> Departments ) from here select a department
by clicking on the pencil icon next to it. On the next page click on "Add
Product" and you can choose from a list of products you've already created
that you want to add to this department.
|Q: My products don't show up on my store!|
A: If you subscribe to the Catalog Manager service the products for sale in
your store are entered in a product database. Product pages are then automatically
generated when your customer requests one by merging this product information
(name, price, description, etc) and the page template (page design). You can use
several different product page templates in your store.
If your store does not use the Catalog Manager, you must pass the product
information for adding a product to the shopping cart in either an HTML Form
tag or Href tag. To automatically generate the HTML code to add a product to
the shopping cart when you are not using Catalog manager, use the Shopping
Cart >> Generate HTML page.
|QUESTIONS: Images |
|Q: Can I upload anything else besides images?|
|A: You cannot upload any other file type besides image file types.|
|Q: Can I upload more than 1 image at a time?|
A: Unfortunately you may not upload more than one image at a time. Though
we may upgrade the image upload capabilities in the future to allow
NOTE: If you have many images and do not want to upload 1 image at a time,
you can host your images on your own server. Just remember to direct
your image path to your server when creating products.
|QUESTIONS: Export Store Data |
|Q: Where is the database?|
A: (Catalog Manager >> Export Store Data) You can export Products, Product Options, and Product to Department Assignments
to data files on your local system. Exporting creates an ASCII, pipe (|) delimited
file containing all records of the specified type in your store when you use
Use exported files to back-up product data in your store.
Other items that can be exported are:
- Discounts, from the Shopping Cart - Discounts page.
- Templates, from a Advanced Features - Custom Templates - Edit Template page
- Orders, from the Administration Console - Orders - Export Orders page
|Q: Will my database be deleted if my cart is disconnected?|
A: Your database information as well as ALL information for your account
will be kept on file for 1 year from disconnect. So you can renew your account
at anytime during that 1 year and your information will be retained.
You should back up your database files onto your hard drive often.